PASTOR OF GUEST EXPERIENCE // EAGLE BROOK CHURCH 

JOB OBJECTIVES

• Champions the guest experience at assigned campus
• Focuses on creating engaging experiences and building transformational relationships
• Builds and leads a team of volunteers to carry out Eagle Brook’s vision for Guest Experience ministries
• Provides an environment in which volunteers are recruited, onboarded, connected and growing spiritually to own Eagle Brook’s mission
• Collaborates cross functionally with the central Ministry Development team and peers at other campuses
• Reports to the Campus Pastor

ESSENTIAL JOB FUNCTIONS 

• Leads the Guest Experience volunteer team
• Identifies, equips, inspires and invests in volunteers
• Develops volunteer leaders, directors and team leads to equip and lead core volunteers
• Meets with leaders one to one and in groups for spiritual and leadership development
• Manages volunteer schedules
• Oversees the overall guest experience from the streets to the seats, including, but not limited to, parking lot, lobby, auditorium and Prayer team
• Executes ministry strategies and initiatives as designed by the Central Guest Experience team
• Supports campus team, as needed
• Performs pastoral duties, including visits, weddings, baptisms, funerals and pastor on duty
• Supervises, leads and develops Guest Experience Associate, if assigned
• Manages an assigned budget

OTHER JOB FUNCTIONS 

• Oversees care ministries, as assigned (i.e., One on One Care, Quest 180, Divorce Care, etc.)
• Manages beverage service requests for campus
• Oversees merchandising of retail spaces
• Responsible for lobby decor implementation
• Other duties as assigned

QUALIFICATIONS 

Minimum Qualifications

• Follower of Jesus and aligns with Eagle Brook Church’s nine core beliefs
• Bachelor's degree or equivalent combination of education and experience (typically 8+ years)
• 2+ years of experience building, leading and developing effective volunteer and leader teams
• 2+ years of leadership experience
• Call or pastoral ministry and desire for people to know Jesus
• Must meet Biblical qualification for pastoral leadership
• Strong evidence of a Christ-centered life
• Self-starter
• Skilled in problem solving and conflict resolution
• Demonstrated ability to operate effectively in fast-paced team and cross-functional environments
• Excellent written, verbal and interpersonal communication skills

Preferred Qualifications 

• Bachelor's degree or seminary training
• Supervisory experience

JOB DETAILS

• Location: White Bear Lake, MN
• Status: Exempt/Salary
• Salary Range: $55,000 - $63,000
• Full/Part Time: Full Time
• Regular/Temporary: Regular
• Workdays: Saturday – Wednesday (must be able to meet when volunteers are available or pastoral care is needed)
• Work Hours: 8:00 am – 4:30 pm with evening hours for services, meetings and events
• Remote Eligible: may be eligible to work remote one day per week
• Ministry/Department: Campus Ministry
• Team: Guest Experience Ministries

WORK ENVIROMENT / PHYSICAL DEMANDS 

• Regular communicating with others to exchange information
• Occasional assessing the accuracy, neatness and thoroughness of the work assigned
• Occasional ascending or descending ladders, stairs, scaffolding, ramps, poles and the like
• Occasional moving of self in different positions to accomplish tasks in various environments, including tight and confined spaces
• Occasional moving about to accomplish tasks or moving from one worksite to another
• Occasional sedentary work that primarily involves sitting/standing
• Occasional light work that includes adjusting or moving objects up to 20 pounds in all directions
• Occasional medium work that includes adjusting or moving objects up to 50 pounds in all directions
• Occasional outdoor elements such as precipitation and wind

BENEFITS

Eagle Brook Church’s benefit plan is designed to help you stay healthy, feel secure and maintain work/life balance. Offering a competitive benefits package is just one way we strive to provide our employees with a rewarding workplace. We offer the following benefits to our full-time employees:

• medical, dental and vision coverage
• health savings account (HSA)
• dependent care FSA
• employer-provided life insurance + additional voluntary life insurance
• accident and critical illness insurance
• employer-provided short-term and long-term disability
• employee assistance program (EAP)
• generous paid-time off and holidays
• 403b retirement plan with company contribution
• development dollars for team members to invest in their professional growth
• casual dress and work environment

APPLICANTS WITH DISABILITIES 

Eagle Brook Church provides reasonable accommodation for their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with Eagle Brook Church, call 651-429-9297 or email staffing@eaglebrookchurch.com and let us know the support you need.