Pastor of Guest Experience // EAGLE BROOK CHURCH

POSITION SUMMARY

Champions the guest experience at assigned campus. Focuses on creating engaging experiences and building transformational relationships. Builds and leads a team of volunteers to carry out Eagle Brook’s vision for Guest Experience ministries. Provides an environment in which volunteers are recruited, onboarded, connected, and growing spiritually to own Eagle Brook’s mission. Collaborates cross-functionally with the central Ministry Development team and peers at other campuses. Reports to the Campus Pastor.

ROLES & RESPONSIBILITIES

• Leads, develops, and supervises Guest Experience Associate at their campus, if assigned
• Leads the Guest Experience volunteer team
• Identifies, equips, inspires, and invests in volunteers
• Develops volunteer leaders, directors and team leads, to equip and lead core volunteers
• Meets with leaders one to one and in groups for spiritual and leadership development
• Manages volunteer schedules
• Oversees the guest experience from the streets to the seats
• parking lot
• lobby (greeters, hosts, kids’ check-in, retail, etc.)
• auditorium (hosts)
• Creates an environment in which volunteers are
• growing spiritually
• connected to the campus community
• inspired to own the mission
• Ensures an engaging community experience for volunteers gathering in Volunteer Central
• Executes ministry strategies and initiatives as designed by the Central Guest Experience team
• Works cross-functionally with a variety of central and campus teams
• Performs pastoral duties including visits, weddings, baptisms, funerals, and pastor on duty
• Oversees care ministries as assigned (i.e., One on One Care, Quest 180, Divorce Care, etc.)
• Supports campus teams as needed
• Other duties as assigned

QUALIFICATIONS

• Bachelor’s degree, seminary training, or equivalent combination of education and experience (typically 8+ years) preferred
• 2+ years’ experience building, leading, and developing effective volunteer and leader teams
• Follower of Jesus and aligns with Eagle Brook’s nine core beliefs
•  Experience in developing others, supervision experience preferred
• Self-starter
• Skilled in problem solving and conflict resolution
•  Ability to operate effectively in fast paced, team and cross-functional environments
• Strong communication skills written, verbal and interpersonal
• Must meet Biblical qualification for pastoral leadership
• Strong evidence of a Christ-centered life

JOB DETAILS

• Location: Lino Lakes, MN
• Status: exempt / salary
• Salary Range: $55,000-$63,000
• Full/Part Time: full time
• Regular/Temporary: regular
• Workdays: Sunday – Thursday or Saturday – Wednesday or Sunday – Thursday depending on campus service schedule 
• Work Hours: varies, Wednesday nights for Student Ministries, needs to be available to meet with volunteers or when care is needed, and for specials events.
• Remote Eligible: may be eligible to work from home one day per week
• Ministry/Department: Campus Ministry
• Team: Guest Experience Ministries

BENEFITS

Eagle Brook Church’s benefit plan is designed to help you stay healthy, feel secure and maintain work/life balance. Offering a competitive benefits package is just one way we strive to provide our employees with a rewarding workplace. We offer the following benefits to our full-time employees:

• Medical, dental and vision coverage
• Health savings account (HSA)
• Nice Healthcare
• Dependent care FSA
• Employer-provided life insurance + additional voluntary life insurance
• Accident and critical illness insurance
• Employer-provided short-term and long-term disability
• Employee assistance program (EAP)
• Generous paid-time off and holidays
• 403b retirement plan with company contribution
• Development dollars for team members to invest in their professional growth
• Casual dress and work environment

APPLICANTS WITH DISABILITIES

Eagle Brook Church provides reasonable accommodation for their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with Eagle Brook Church, call 651-429-9297 or email staffing@eaglebrookchurch.com and let us know the support you need.